Legal
Privacy Policy
Last updated: 23 December 2024
At Stretch, we take your privacy seriously. Please read this Privacy Policy to learn how we treat your personal data. By using or accessing our Services in any manner, you acknowledge that you accept the practices and policies outlined below, and you hereby consent that we will collect, use and share your information as described in this Privacy Policy.
Remember that your use of Stretch’s Services is at all times subject to our Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use.
As we continually work to improve our Services, we may need to change this Privacy Policy from time to time. We will alert you to material changes by placing a notice on the Stretch website, by sending you an email and/or by some other means. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes.
Table of Contents
- What this Privacy Policy Covers
- Personal Data
- Categories of Personal Data We Collect
- Categories of Sources of Personal Data
- Our Commercial or Business Purposes for Collecting or Disclosing Personal Data
- How We Disclose Your Personal Data
- Tracking Tools and Opt-Out
- Data Security
- Data Retention
- Personal Data of Children
- Other State Law Privacy Rights
- European Union, United Kingdom Data Subject Rights, and Swiss Data Subject Rights
- Contact Information
Personal Data Collected
The following categories of Personal Data may be collected and may have been collected over the past 12 months:
Profile or Contact Data
First and last name, email.
Shared with: Service Providers, Analytics Partners, Parties You Authorize, Access or Authenticate.
Payment Data
Financial account information, payment card type, last 4 digits of payment card, billing address, phone number, and email.
Shared with: Service Providers (specifically payment processing partners like Stripe, Inc.).
Device/IP Data
IP address, IP-address-based location information, device ID, type of device/operating system/browser used to access the Services, other applications utilizing the microphone function.
Shared with: Analytics Partners, Parties You Authorize, Access or Authenticate.
Web Analytics
Web page interactions, referring webpage/source through which you accessed the Services.
Shared with: Analytics Partners, Parties You Authorize, Access or Authenticate.
Social Network Data
Social media profiles.
Shared with: Service Providers, Parties You Authorize, Access or Authenticate.
Professional or Employment-Related Data
Job title and role, employer, personal website.
Shared with: Service Providers, Parties You Authorize, Access or Authenticate.
Photos, Videos and Recording
Photos, videos or recordings of you or your environment.
Shared with: Service Providers, Analytics Partners, Parties You Authorize, Access or Authenticate.
Other Identifying Information that You Voluntarily Choose to Provide
Identifying information in emails, letters, texts, or other communication you send Stretch; calendar data (meeting invitations, body text, sender/recipients); meeting data (attendees, audio, transcriptions); any other identifying information you authorize Stretch to access or elect to share; and derivatives of such data (e.g., transcripts of conversations).
Shared with: Service Providers, Analytics Partners, Parties You Authorize, Access or Authenticate.
Google API Data: Any Personal Data collected through Google APIs will comply with the Google API Services User Data Policy, including Limited Use Requirements.
Categories of Sources of Personal Data
Stretch may collect Personal Data from:
You: When you provide information directly, create an account, use interactive tools, provide information in free-form text, send emails, or when information is collected automatically through your use of the Services (e.g., Cookies, location-enabled browser, or installed applications).
Third Parties:
- Vendors: Analytics providers, customer support providers, lead generation and user profile creation vendors.
- Third-Party Accounts: Content and/or information transmitted from social network accounts if you sign in through a third-party site or service.
Commercial or Business Purposes for Collecting or Disclosing Personal Data
Stretch collects and discloses Personal Data for:
- Providing, Customizing and Improving the Services: Account management, transaction processing, fulfilling requests, support, improving and personalizing Services, fraud protection, security, debugging, and other business purposes as required by law (e.g., CCPA).
- Marketing the Services: Marketing and selling Services.
- Corresponding with You: Responding to correspondence, contacting you when necessary, and sending information about Stretch or Services based on your preferences.
- Meeting Legal Requirements and Enforcing Legal Terms: Fulfilling legal obligations, protecting rights and safety, enforcing agreements, responding to claims, and resolving disputes.
Stretch will not collect additional categories of Personal Data or use existing data for materially different purposes without providing notice.
How We Disclose Your Personal Data
Stretch may disclose your Personal Data to:
- Service Providers: Parties who help provide the Services or perform business functions on Stretch’s behalf (e.g., hosting, security, customer service, product fulfillment, audio transcription, payment processors like Stripe).
- Analytics Partners: Parties who provide analytics on web traffic or usage of the Services.
- Parties You Authorize, Access or Authenticate: Organizations through which you access Services (e.g., your employer), third parties you access through the Services, social media services, and other users.
- Legal Obligations: Sharing Personal Data in conjunction with legal requirements or enforcing legal terms.
- Business Transfers: All Personal Data may be transferred to a third party during a merger, acquisition, bankruptcy, or other transaction where the third party assumes control of Stretch’s business. Reasonable efforts will be made to notify you before your information becomes subject to different privacy policies.
- Data that is Not Personal Data: Aggregated, de-identified, or anonymized data may be created and shared for lawful business purposes, such as analysis, improvement of Services, and promotion, provided it cannot identify you personally.
Tracking Tools and Opt-Out
The Services use Cookies (small pieces of data placed on your device) and similar technologies to recognize your browser, understand your usage, analyze trends, and improve Services. Stretch uses:
- Essential Cookies: Required for providing requested features or services.
- Functional Cookies: Record choices and settings, maintain preferences, and recognize you.
- Performance/Analytical Cookies: Understand how visitors use Services and measure advertising campaign performance.
You can manage Cookies through your internet browser settings. Turning off Cookies may limit certain features. More information on managing and deleting Cookies can be found at allaboutcookies.org or ico.org.uk (for EU residents).
Data Security
Stretch uses appropriate physical, technical, organizational, and administrative security measures to protect your Personal Data. You should also protect your data by selecting and protecting your password, limiting device access, and signing off. While Stretch works to protect data, no internet transmission or storage method is completely secure.
Data Retention
Personal Data is retained for as long as necessary to provide Services or for business purposes. Retention periods consider the source, need, purpose, and sensitivity of the data. Data may be retained longer for legal obligations, dispute resolution, or as permitted by law. Anonymous or aggregated information may be retained indefinitely.
Examples:
- Profile information, credentials, and User Data: As long as you have an account.
- Payment data: As long as needed to process purchases or subscriptions.
- Device/IP data: As long as needed to ensure system functionality.
- Aggregated Data: To train machine learning/AI models and improve Stretch’s products and services, even after account termination.
Personal Data of Children
Stretch does not knowingly collect Personal Data from children under 16. If you are under 16, do not attempt to register or use the Services or send Personal Data. If Stretch learns of such collection, the information will be deleted. If you believe a child under 16 has provided Personal Data, contact support@getstretch.ai.
European Union, United Kingdom, and Swiss Data Subject Rights
If you are a resident of the EU, UK, Lichtenstein, Norway, or Iceland, you may have additional rights under the GDPR. Stretch acts as the controller of your Personal Data.
Personal Data Use and Processing Grounds
Stretch processes Personal Data based on lawful bases:
- Contractual Necessity: For providing Services under the Terms of Use. Failure to provide such data will result in inability to use some Services.
- Legitimate Interest: When it furthers the legitimate interest of Stretch or third parties. Examples include providing, customizing, and improving Services; marketing; corresponding with you; meeting legal requirements; enforcing legal terms; and completing corporate transactions.
- Consent: When you expressly grant consent at the time of data collection.
- Other Processing Grounds: To comply with a legal obligation, protect vital interests, or for tasks carried out in the public interest.
Data Subject Rights
You have rights regarding your Personal Data. To submit a request, email support@getstretch.ai with the subject line “GDPR Request: [nature of request]”.
Your rights include:
- Access: Request more information about and a copy of your Personal Data.
- Rectification: Request correction or supplementation of incorrect or incomplete Personal Data.
- Erasure: Request erasure of Personal Data from systems.
- Withdrawal of Consent: Withdraw consent at any time if processing is based on consent.
- Portability: Ask for a copy of your Personal Data in a machine-readable format.
- Objection: Object to further use or disclosure of Personal Data for certain purposes (e.g., direct marketing).
- Restriction of Processing: Ask to restrict further processing of your Personal Data.
- Right to File Complaint: Lodge a complaint with the supervisory authority of your country or EU Member State.
Transfers of Personal Data
The Services are hosted and operated in the UK. By using the Services, you acknowledge that your Personal Data will be provided to Stretch in the UK and hosted on UK servers, and you authorize Stretch to transfer, store, and process your information in the UK and potentially other countries. Transfers may occur pursuant to data processing agreements incorporating standard data protection clauses.
Contact Information
For questions or comments about this Privacy Policy, data collection/use, or your rights, please contact Stretch at:
Stretch
getstretch.ai
support@getstretch.ai
33 Algiers Road, London, England, SE13 7JD
© 2026 Stretch. All rights reserved.
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